This Shipping Policy applies to physical merchandise purchased through Sea B Music. Digital music and other electronically delivered products are addressed separately because they are not physically shipped.
Orders are processed on business days, excluding weekends and public holidays. The processing estimate shown on the product page, at checkout, or in the order confirmation applies to the order. Unless a different timeframe is displayed, orders are normally prepared for shipment within 3 TO 5 BUSINESS DAYS after order confirmation.
Preorders, limited releases, personalized merchandise, autographed items, and made-to-order products may have different processing times. Any different estimate will be displayed before purchase when practicable.
Available shipping destinations and methods are displayed at checkout. Shipping charges are calculated from the destination, package weight, selected service, and any fulfillment-provider charges. Sea B Music ships only to destinations available at checkout, currently including UNITED STATES, JAMAICA, AND ANY OTHER DESTINATIONS
Customers are responsible for entering a complete and accurate shipping address. If an address correction is requested before shipment, Sea B Music will try to make the change but cannot guarantee that fulfillment can be stopped or redirected.
Delivery dates are estimates unless Sea B Music expressly states that a date is guaranteed. Transit begins after the carrier accepts the package. Carrier delays, customs review, severe weather, labor interruptions, holiday volume, security restrictions, and events outside Sea B Music’s reasonable control may affect delivery.
Sea B Music will have a reasonable basis for any shipment estimate it publishes. If an order cannot be shipped within the stated time, or within the period required by applicable law when no time is stated, Sea B Music will provide a delay notice and a meaningful choice to accept the delay or cancel the unshipped order for a full refund.
When tracking is available, it will be sent to the email address used for the order. Tracking may take up to 48 hours after the shipping notice to show movement. A customer should contact: booking@seabmusic.com, if tracking has not updated for an unusual period or the package does not arrive within the carrier’s expected window.
International customers are responsible for import duties, customs charges, taxes, brokerage fees, and any other destination-country charges unless checkout expressly states otherwise. These charges are not included in the merchandise price or standard shipping charge. Customs processing may delay delivery.
Sea B Music cannot mark a commercial order as a gift or declare a value that differs from the actual transaction value.
If a package appears lost or is substantially delayed, contact: booking@seabmusic.com, with the order number. Sea B Music will review the tracking information and, when appropriate, open a claim with the carrier or fulfillment provider.
If tracking shows delivery but the package cannot be found, the customer should confirm the shipping address, check with household members, neighbors, the building office, and the carrier, then notify Sea B Music promptly. Any replacement, refund, or other resolution will be based on the investigation, the carrier’s decision, the circumstances of the order, and applicable law.
Report a visibly damaged package, defective item, missing item, or incorrect item within 7 calendar days after delivery when reasonably possible. Include the order number and clear photographs of the merchandise, packaging, shipping label, and damage. Keep all packaging until Sea B Music confirms whether it is needed for a carrier claim.
When Sea B Music confirms that an item was damaged in transit, defective, or sent incorrectly, Sea B Music will provide an appropriate remedy, such as a replacement, exchange, repair where appropriate, or refund, and will cover approved return or replacement shipping. This notice request does not limit any non-waivable consumer rights.
If a package is returned because the address was incomplete or incorrect, delivery was refused, import charges were not paid, or the package was not collected, Sea B Music may deduct the original shipping charge and any carrier return fee from the refund where permitted. A new shipping charge may apply if the customer requests reshipment. This deduction will not apply when the return was caused by Sea B Music’s error or a carrier error for which the customer was not responsible.
A customer may request cancellation by contacting: booking@seabmusic.com. Sea B Music will try to cancel an order that has not entered fulfillment, but cancellation is not guaranteed. Once an order has shipped, the customer must follow the return process. An unshipped order canceled by Sea B Music will be refunded to the original payment method.
